The Seven Dials Medical Centre

Friends & Family Survey- October 2018

FFT survey & report for October 2018 Thank you to the patients who left such lovely comments this month we appreciate these. In response to the patient query about the prescription request email address it is as follows:- bhccg.prescription.requests@nhs.net & this is purely for prescription related things. In response to the query surrounding pre- bookable appointments- We do in fact offer some and we can now offer pre-booked evening & weekend ones.

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Evening & Weekend Appointments Available 7 days a week

We can now offer our patients some evening & weekend appointments, you would be seen in a nearby hub which hosts this service but we would give you full details when you book, there are GP's, ANP's, Nurses & HCA's available which should meet all our patient needs & they would have access to your medical records if you were seen by them, for more information next time you call us to book an appointment ask for more details and availability. The weekend appointment slots are usually between 8am - 2pm Sat & Sun, the evening slots are normally between 18.30 & 20.30 hours.

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FLU VACCINATIONS NOW AVAILABLE

In 2018/19 the following patients and children are eligible for flu vaccination: •All children aged 2 to 9 (but not 10 years or older) on 31 August 2018- (Those aged 2 & 3 yrs can have this at the GP surgery & those aged 4-9 yrs will be able to have this at school) •All those aged six months to under 65 years in clinical risk groups (Please check if you fall into an 'at risk category' •Pregnant women •Those aged 65 years and over •Those in long-stay residential care homes •Carers (Those in receipt of carers allowance)- Proof of eligibility may be required) •Household Contacts of Immunocompromised individuals. •Health & Social Care Staff in direct contact with patients - (This should be done as part of your employers occupational health obligation to you)- (Due to a new extension to the usual flu vac programme -(We are now able to give you a flu vac at the surgery if required)

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Patient Partner automated system

The automated phone service allows you to book or cancel appointments & order your prescriptions- Please ask for details & give it a go it will save you time.

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Are you affected by Cancer & registered with us ?

If you are affected by Cancer please give us your views & feedback on our services.

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Child Health

This link will help with child health issues for parents.

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Zero Tollerance of Abuse or Violence

We will not tolerate any type of abuse or violence from patients, they will be removed from our list immediately.

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DNA- MISSED APPOINTMENTS

During June 2018 - 55 patients did not turn up to GP &/or Nurse appointments !! Patient's must let us know ASAP if they cannot attend so the clinician can see somebody else in that appointment slot. Thank you YOU RISK BEING REMOVED FROM THE PRACTICE LIST IF YOU CONTINUE TO MISS APPOINTMENTS.

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Are you a Carer

We would like you to let us know if you are caring for someone, we may be able to signpost you to someone who could help support you.

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A&E Departments - Important Info

There are over 21 million attendances at accident and emergency (A&E) departments each year.

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